Rosanyx VPN
Refund Policy
Operational draft for refund requests and purchase channels.
1. Requesting a refund
Send the account email, purchase channel, transaction reference, purchase date and reason to support@rosanyx.com. Do not send full card data.
2. Direct web purchases
Eligibility window, exclusions and processing time are TO_BE_DEFINED and require legal review. Approved refunds return to the original payment method where possible. Mandatory consumer rights remain unaffected.
3. Apple and Google
For App Store or Google Play purchases, the platform may control eligibility and processing. Users may need to request the refund directly from Apple or Google under the store’s rules.
4. Exclusions and abuse
A request may be denied where permitted by law after substantial abusive use, fraud, chargeback abuse or a prior refund for the same service. Every decision must remain consistent with mandatory consumer law.
Need clarification? legal@rosanyx.com